Frequently asked questions
1) How can I shop on karunkirac.com web site?
Among the products on the site, only products with the BUY option are open to purchase.
The product you like and want from different categories by clicking the ADD TO BAG button, so you will add it to your shopping cart.
Selected items added to your Shopping Bag will remain there for the duration of your stay on the site.
One account can purchase up to five items.
When you are ready to complete your order, please click the PAYMENT button.
Then the system will direct you to process of finalizing your order.
2) What are the payment options karunkirac.com accept?
Karun, deal with for the payment options İYZCO Ödeme ve ELEKTRONİK PARA HİZMETLERİ A.Ş with this system, you can perform transactions from all credit cards quickly and securely.
3) Can we change the size of Karun products?
All of Karun products are produced individually by hand, each of whom is specialized in their profession. You can specify the size you want while purchasing any product you choose from the categories or you can support from the customer services by calling +90 212 227 74 76
4) Can I add gift note on the product which I purchased?
Yes, during checkout you will be given the opportunity to create a gift note. This message will come with the product you purchased. Please avoid using offensive words and phrases in your message. Karun reserves the right to remove such words from your personalized message. If you have any questions about this policy, please contact the Customer Service Officer at +90 212 227 74 76
5) Can I get help or extra advice on products?
About Solitaire Diamond
If you want to get help about solitaire diamond, you can get information on +90 212 227 74 76 or you can request a meeting with one of our expert sales representative on our website www.karunkirac.com
Karun brand Exp. the sales representative will contact you free of charge to answer any questions you may have or to schedule appointments.
While buying a gift
Karun brand's consultants have years of experience and help you make a choice. If you need help with gifts to be made on special occasions, Karun team will be very happy to assist you in our store at Nişantaşı. You can also get help by calling +90 212 227 74 76 if you don't have time or in a remote location.
Product Care & Repair
All Karun products have lifelong safety of the brand. You can always bring your products to our store in Nişantaşı and get support from our consultants in the store. To get help on the same issue at home, at work or on vacation by calling +90 212 227 74 76, you can get help from the Customer Services Authority or you can get support from the Product Care & Repair section on the site.
6) What should I pay attention to when buying diamonds?
The more you know, the easier you can distinguish between an ordinary diamond an the right one. As a Karun brand, we are happy to share our long years of experience with you.
7) When will I receive the product that I purchased?
As the Karun brand, we ship all over the world. With the transportation companies we cooperate with we ensure that it reaches you in the safest and fastest way. However in extraordinary situations, there may be problems (weather conditions, geographical conditions.. etc) In such cases please call +90 212 227 74 76 to request support from the Customer Service Representative. Our team will provide all the necessary information and support for your order to reach you.
8) Do the products have a certificate? Does the certificate come with my order?
Each Karun product has a code number. This code and all information regarding the product which is a certificate are processed inside the products. When you buy a Karun product you will always carry its certificate on you.
9) Can I ship my order to an international destination?
As Karun, we offer e-commerce services all over the World. You can get information by calling +90 212 227 74 76 or send us an e-mail to email@example.com in order not to experience various problems due to unusual situations that are developing today.